Last Updated: December 12, 2025

Venio Mobile ("Venio," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and users of our mobile services and applications. This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you interact with Venio Mobile through our website, applications, products, and services (collectively, the "Services").

1. Scope

This Privacy Policy applies to:

• The Venio Mobile website (veniomobile.com)
• Venio Mobile applications
• Customer portals
• Communications and support channels
• All mobile network, data, and service plans offered by Venio
  
  

It does not apply to third‑party websites or services that may be linked through our platform.

2. Information We Collect

We collect information to provide high‑quality services, meet regulatory requirements, and improve user experience.

2.1 Personal Information

Information you provide directly, including:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Government‑issued ID (if identity verification is required)
• Account login credentials
  
  

2.2 Device & Network Information

Automatically collected when you use our Services:

• IP address
• Device identifiers
• Device type, model, OS version
• Browser type and settings
• Mobile network operator information
• SIM and IMEI information (for device authentication)
  
  

2.3 Service Usage Information

Data generated when you use Venio services:

• Call, text, and data usage details (not message content)
• Service plan activity
• Transaction and billing history
• Location data (approximate or precise depending on permissions)
• Diagnostic logs and performance analytics

2.4 Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to:

• Maintain session state
• Measure website performance
• Improve personalization
• Detect fraud or unauthorized activity

You may disable cookies through browser settings, but certain site functions may be affected.

3. How We Use Your Information

We use your information for lawful business purposes, including:

3.1 Service Delivery & Account Management

• Activating and managing your mobile service
• Processing transactions and payments
• Customer support and troubleshooting
• Account authentication and identity verification
  
  

3.2 Service Improvements

• Product and feature enhancement
• Network optimization and performance monitoring
• Internal analytics and reporting

3.3 Communications

• Service updates and notifications
• Billing alerts and plan renewals
• Marketing messages (with opt‑out options)

3.4 Safety, Security & Compliance

• Fraud and abuse detection
• Regulatory compliance (telecommunications, KYC, tax, etc.)
• Responding to lawful requests from authorities

4. How We Share Your Information

We do not sell your personal information. We may share information only as necessary:

4.1 Service Providers

With trusted partners who support:

• Payment processing
• Fraud monitoring
• Customer service
• Cloud hosting and data storage

4.2 Telecommunications Partners

When required to:

• Activate services
• Enable roaming
• Manage network operations

4.3 Legal & Regulatory Agencies

We may share information to comply with:

• Court orders
• Lawful government requests
• Emergency service requirements

4.4 Business Transfers

If Venio merges, acquires, or restructures its business, information may transfer as part of the transaction.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication protocols
• Continuous monitoring for vulnerabilities

However, no system is completely secure. You share information at your own risk.

6. Data Retention

We retain information only as long as required to:

• Deliver services
• Fulfill legal, regulatory, and tax obligations
• Resolve disputes
• Enforce agreements

When no longer needed, data is deleted or anonymized.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access personal data
• Request corrections
• Request deletion (where legally permitted)
• Opt out of marketing communications
• Restrict or object to processing
• Request a copy of your data (data portability)

To exercise these rights, contact us at support@venio.com.

8. Children’s Privacy

Venio does not knowingly collect information from children under the minimum age required by applicable law. If you believe we collected such data, contact us for removal.

9. International Transfers

If you use our Services from outside your home country, your data may be transferred to regions with different data protection laws. We use safeguards to ensure adequate protection.

10. Third‑Party Links & Integrations

Our website or app may include links to third‑party platforms. We are not responsible for their privacy practices. We recommend reviewing their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All revisions will be posted with an updated “Effective Date.” Significant changes may be communicated directly.

12. Contact Us

For questions or privacy-related requests:

Email: support@venio.com
Website: veniomobile.com